Contact Us at YMCA Trinity Group
Cambridge
Queen Anne House
Gonville Place
Cambridge CB1 1ND
Telephone: 01223 356998
Email: [email protected]
Ipswich
2 Wellington Street,
Ipswich,
Suffolk IP1 2NU
Telephone: 01473 252456
Email: [email protected]
Peterborough
The Cresset
Bretton Centre
Peterborough PE3 8DX
Telephone: 01733 373175
Email: [email protected]
Accommodation
Location | Address | Telephone | |
56 Westgate Street, Bury St Edmunds, IP33 1QG | |||
Bretton Centre, Peterborough, PE3 8DX | |||
Gibson Lodge | 2 Gibson Close, Ipswich, IP3 9RW | ||
Gonville Place, Cambridge, CB1 1ND | |||
101 Wellington St, Peterborough, PE1 5DU | |||
Wellington Street | 2 Wellington Street, Ipswich, IP1 2NU |
Childcare settings
Location | Address | Telephone | |
Alice Driver Road Grundisburgh IP13 6XH | |||
2 Wellington Street IP1 2NU | |||
YMCA St Margaret’s Road NR32 4HW | |||
YMCA Water Lane NR32 2NH |
Gyms
Location | Address | Telephone | |
Queen Anne House, Gonville Place, CB1 1ND | |||
The Cresset, Bretton Centre, PE3 8DX |
Projects
Project Name | Address | Telephone | |
Bretton Centre, Peterborough, PE3 8DX | |||
Imperial House, Bevan Street East, Lowestoft, NR32 2AA |
Recruitment
People choose to work at YMCA Trinity Group because they want to make a difference in the lives of young people and they want to work in an environment that will support them to do so.
Email: [email protected]
Resident’s complaint process
Making a complaint - click to view details
Get in touch with a member of staff. They will listen carefully and do their best to help resolve your complaint.
If, after we have tried to resolve your complaint, you do not feel we have helped, please let us know and we will start our formal process.
Stage 1
Your complaint will be passed onto a Senior Accommodation Project Worker. They will contact you on their next working day to let you know they have received your complaint.
The Senior Accommodation Project Worker will investigate and discuss options to find a resolution with you. This will usually take a maximum of 10 working days.
If you feel your complaint has not been satisfactorily resolved, we can move on to stage 2.
Stage 2
Your complaint and everything which we have done to try to resolve this will be passed on to the Head Of Accommodation.
The Head of Accommodation will contact you in 20 working days.
If all possibilities have been exhausted with YMCA Trinity Group we can refer you to the relevant Ombudsmen, but you can also involve them in earlier stages too.
If you would like support, we can arrange for someone impartial to help you or advocate on your behalf at any stage.
A full copy of the Accommodation complaints procedure is available on request. Please ask if you would like any of our forms translated.
Find Us
Feel free to use the map below to locate our accommodation, childcare and gym sites.